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Michael

Data ingresso 21 ago 2023

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Ultima attività 10 lug 2024

Success Manager for SuccessCX

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CommentoTicket basics

Hi there, having some troubles with the new view... 

1) We could see the location of the user who raised the ticket in the old view, which was super useful for detecting spam. Is there a way to get this information in the new workspace? 

2) We were easily able to update/link the users details form the old view and now it is a much longer process. Is there a way to link messages to the user directly from the new workspace? 

Visualizza commento · Data ultimo post: 21 ago 2023 · Michael

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