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Elizabeth Chong

Data ingresso 12 lug 2023

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Ultima attività 09 nov 2023

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Ultima attività di Elizabeth Chong

Elizabeth Chong ha creato un post,

Post Q&A - Account and billing

Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn't reach him and would like to know if it's possible to transfer the ownership to our new manager. Your input was highly appreciated.

Thank you.

Data ultimo post: 09 nov 2023 · Elizabeth Chong

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Elizabeth Chong ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi David, noted with thanks. 

Visualizza commento · Data ultimo post: 26 set 2023 · Elizabeth Chong

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Elizabeth Chong ha creato un post,

Post Q&A - Reporting and analytics

How was the bad satisfaction and good satisfaction percentage calculated for each ticket?
 

Data ultimo post: 23 set 2023 · Elizabeth Chong

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Elizabeth Chong ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Thank you guys for the information! 

Visualizza commento · Data ultimo post: 28 lug 2023 · Elizabeth Chong

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Elizabeth Chong ha creato un post,

Post Feedback - Reporting and analytics (Explore)

I'm still new to generating the report from Zendesk and our company are only supporting customer through email. May I know if anyone can assist to define the below three column meaning?

Data ultimo post: 13 lug 2023 · Elizabeth Chong

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Elizabeth Chong ha commentato,

Commento nella community Feedback - Admin Center

Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer? 

Visualizza commento · Data ultimo post: 12 lug 2023 · Elizabeth Chong

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Elizabeth Chong ha creato un post,

Post Feedback - Admin Center

Is there any feature where we can put notification when there's an incoming email?

Data ultimo post: 12 lug 2023 · Elizabeth Chong

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