Jeremy B

It does explicitly say `The name of the user will appear in the Zendesk Agent Workspace.` in your docs.  That seems to work, but I'm unclear on when (or if) it will update the name if the user re-authenticates with a new one.

I'm passing `name` and `email` that are listed as optional in your docs https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/ .

When do those values show up for my agent on the receiving end of the messages? If the user changes their name and I issue them a new JWT with the same external_id and new name, when does that take effect?

When I send name and email in the jwt, when does zendesk update? My user may change their name and I want that to update. Even after calling login again with the new token, it doesn't seem to update.

I also want to know this answer 8 months later.