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Imola Szabó's Avatar

Imola Szabó

Data ingresso 24 lug 2023

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Ultima attività 25 set 2023

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Imola Szabó ha commentato,

CommentoTicket management

Hey Community!
I need to set up a new ticket type: "Change". Team members should be able to select ticket type "Change" from the drop-down, on top of the pre-built question, incident, problem and task.
Is it supported/doable somehow or could you suggest me a workaround?
Thanks in advance.

Visualizza commento · Data ultimo post: 25 set 2023 · Imola Szabó

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Imola Szabó ha commentato,

CommentoSetting up Zendesk Guide

Hello there,

we are setting up our brand new help centers with 2 brands, but only would like to have one of them restricted. So help center1 would be accessible externally, anonymously even. While help center2 would be restricted to signed in users, which we would probably do by SSO. I imagine if we only communicate the restricted help center URL to the relevant users only, this would not be an issue. Could you please point me to the relevant knowledge? What would be the best solution for this case?

Many thanks in advance.

Visualizza commento · Data ultimo post: 13 set 2023 · Imola Szabó

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Imola Szabó ha commentato,

CommentoSetting up Zendesk Guide

Hey Goated,

I had the same thing, but it's very easy to resolve. Double check the part above:

Setting up a hosted SSL

Visualizza commento · Data ultimo post: 12 set 2023 · Imola Szabó

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Imola Szabó ha commentato,

CommentoSetting up Zendesk Guide

Hi Community!

Is it supported to host map 2 URLs for a help center?
In our case it would make sense to redirect mycompany.zendesk.com to both:

- support.my-company.com

- support.mycompany.com

I would appreciate any insight.

Thanks!

Visualizza commento · Data ultimo post: 08 set 2023 · Imola Szabó

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