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Rajamanju B

Data ingresso 29 ago 2023

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Ultima attività 14 mar 2024

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Rajamanju B ha commentato,

CommentoTicket customization

Is there a way to have mandatory fields for different statuses?

 

Like if the ticket is submitted as Pending, then the field Status reason should be mandatory one. And when submitted as Pending with status reason field blank, then should give a warning.

Visualizza commento · Data ultimo post: 17 gen 2024 · Rajamanju B

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Rajamanju B ha commentato,

CommentoTeam members and groups

Hello Zendesk
I need to create a role, which would limit the agents to add only 3 attachments per comment and each attachment size shouldn't exceed 3 MB. 

But in create a role options, I dont see anything related to attachments..

Visualizza commento · Data ultima modifica: 29 ago 2023 · Rajamanju B

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