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Davit Gelashvili
Data ingresso 24 ago 2023
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Ultima attività 15 set 2023
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Davit Gelashvili ha commentato,
What we are requesting here is actually a ridiculously basic feature.
Like really basic of the basics :D
It is extremely weird that some of the most basic reports or features are not available on Zendesk.
Besides that, your KPIs are weird as well for example Median and Average.
Hope to see the reports soon.
Visualizza commento · Data ultimo post: 14 set 2023 · Davit Gelashvili
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Davit Gelashvili ha commentato,
Is it possible to have a report where we can see the time spent on each status?
And to see when the statuses were changed?
Visualizza commento · Data ultimo post: 13 set 2023 · Davit Gelashvili
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Davit Gelashvili ha commentato,
Hi, thanks for the reply.
Yes, it is connected.
So as I understood from your explanation the cast survey will go to the e-mail of the user and not in the chat?
It is the same as it was nothing has changed.
Visualizza commento · Data ultima modifica: 24 ago 2023 · Davit Gelashvili
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Davit Gelashvili ha creato un post,
I have a survey link.
So my question is:
Is it possible to send this survey link to the social media platforms by using the ZENDESK triggers?
Maybe there is a way because it is a just link, nothing special.
Can someone answer my question?
Data ultimo post: 24 ago 2023 · Davit Gelashvili
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