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Nitzan Halperin's Avatar

Nitzan Halperin

Data ingresso 30 set 2024

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Ultima attività 15 ott 2024

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Nitzan Halperin ha commentato,

CommentoManaging your email

Hi Zendsek Support,

We recently activated our help center, which caused all of our existing end-users to become unverified. This includes not only new users, but users who have been sending us tickets for years. 

Our help center limits ticket submission to logged in users, but the login is based on JWT sso. We do not require users to set up a password (since their login is done through our website). We do not want them to create a separate login credentials. 

How can we bulk verify all of them? Or to disable this option for good? This is causing a lot of confusion for them, and frankly, also for us (its was unclear that verification would be a “side effect” of the help center activation)

Visualizza commento · Data ultimo post: 15 ott 2024 · Nitzan Halperin

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Nitzan Halperin ha commentato,

CommentoWorking with articles in the knowledge base

Hi! 
What is the recommended best practice to manage links in the Knowledge Base? We recently migrated our knowledge base to ZD, and we would like to list all links within articles so we can make sure no links to the previous platform remain active/visible. We do not need information on links within support tickets. 

Visualizza commento · Data ultimo post: 30 set 2024 · Nitzan Halperin

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