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Simon Blum

Data ingresso 07 set 2023

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Ultima attività 30 nov 2023

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Simon Blum ha commentato,

CommentoDeveloper updates

Additionally, is the response from the API the live status or should we expect some delay in the response?

Thanks

Visualizza commento · Data ultimo post: 30 nov 2023 · Simon Blum

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Simon Blum ha commentato,

CommentoDeveloper updates

Greg Katechis that's ok then, the expected behaviour wasn't clear to me in the docs

 

Visualizza commento · Data ultimo post: 30 nov 2023 · Simon Blum

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Simon Blum ha commentato,

CommentoDeveloper updates

hi, 

I'm getting a no content in response to GET https://status.zendesk.com/api/incidents/active - is this abnormal?

 

Thanks

 

Visualizza commento · Data ultimo post: 29 nov 2023 · Simon Blum

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Simon Blum ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Marios Ant our issue was we wrote a middleware to intercept the url, parsing & validating it, and then passing it on to our main app. We weren't passing the app_guid & token. passing on these parameters fixed the issue  

Visualizza commento · Data ultimo post: 17 nov 2023 · Simon Blum

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Simon Blum ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Thanks, this is what we've done now

 

Visualizza commento · Data ultimo post: 31 ott 2023 · Simon Blum

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Simon Blum ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Hi, I'm having the same issue. The documentation provided doesn't give any advice on how to fix it. I have a zcli.apps.config.json file with an app_id in it, i'm still having this issue. 

 

Thanks very much

Visualizza commento · Data ultimo post: 31 ott 2023 · Simon Blum

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Simon Blum ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Hi, I posted this 2 weeks ago now, can you help me with an answer please? thanks 

 

Visualizza commento · Data ultimo post: 27 set 2023 · Simon Blum

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Simon Blum ha commentato,

CommentoSecurity and user access in Zendesk Support

Thanks for the reply Noly Maron Unson 

Visualizza commento · Data ultimo post: 13 set 2023 · Simon Blum

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Simon Blum ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)

Our agents are logging into Zendesk using SSO. We want to create a server-side app running in our own account and use the token generated when agents log in to Zendesk for authentication so they can access the server-side app. How can we allow the server-side app to access the token generated for the parent Zendesk application? 

Thanks, Simon 

Data ultimo post: 13 set 2023 · Simon Blum

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Simon Blum ha commentato,

CommentoSecurity and user access in Zendesk Support

Hi, 

When in the workflow does automatic redaction take place? ie will webhooks / events with ticket data contain unredacted information? Thanks

Simon 

Visualizza commento · Data ultimo post: 07 set 2023 · Simon Blum

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