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Julie Guno

Data ingresso 12 set 2023

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Ultima attività 14 nov 2023

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Julie Guno ha commentato,

Commento nella community Feedback - Help Center (Guide)

Gorka Cardona-Lauridsen

Any updates on this feature? Is this ever going to be implemented? Thank you. 

Visualizza commento · Data ultimo post: 14 nov 2023 · Julie Guno

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Julie Guno ha commentato,

CommentoManaging your email

Hi Gabriel, 

Duplication of tickets only occurs with a requester with noreply address, though the emails coming from that noreply address are legitimate. I'm wondering, if the email headers of the forwarded emails to Zendesk is not correctly process why does it only happens with a sender with noreply address and not with other addresses.

Visualizza commento · Data ultimo post: 13 set 2023 · Julie Guno

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CommentoManaging your email

Hi, how can we avoid getting 2 tickets with the same subject and same message from a sender with no-reply address? 

Visualizza commento · Data ultimo post: 12 set 2023 · Julie Guno

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