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Erik Hvidtfeldt's Avatar

Erik Hvidtfeldt

Data ingresso 05 feb 2024

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Ultima attività 05 feb 2024

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Erik Hvidtfeldt ha creato un post,

Post Q&A - Tickets and email

I am new to Zendesk and have a question

In our Zendesk support, I would like to be able to organize organizations in a Parent organization with several sub organizations.

 It must not be possible for the individual organizations to see each other's cases,

so what I am looking for is an overview, when a sub organization creates a case, it is automatically assigned to the Parent organization in my overview and I can make reports from the Parent organization that shows me all the cases from the parent whit all sub organizations

is this possible and can someone please guide me to the right article that will help me to accomplish this

sincerely Erik

Data ultimo post: 05 feb 2024 · Erik Hvidtfeldt

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