Ricerche recenti
Nessuna ricerca recente

Kathleen Taylor
Data ingresso 03 gen 2024
·
Ultima attività 14 gen 2025
Seguiti
0
Follower
0
Attività totali
11
Voti
3
Abbonamenti
6
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Kathleen Taylor
Kathleen Taylor ha commentato,
Is there a way to set up a trigger or automation that sends an email ONLY within business hours - basically we need an automation or trigger that will stop an automation from firing outside of business hours.
We need to notify a customer every hour during regular business hours based on our SLA. I have all that set up but need to have a trigger or automation that will stop the automation from running after our support hours have ended and then start back up the next morning. Any Ideas?
I wish the Automation had the Within Business hours Condition. Would really make my life easier :)
Thanks in advance!
Visualizza commento · Data ultima modifica: 06 dic 2024 · Kathleen Taylor
0
Follower
0
Voti
0
Commenti
Kathleen Taylor ha commentato,
It would be useful if we could also edit the Brand on the ticket. We are a multi brand instance and we are currently trying to merge one brand into another. We would like the customer to have access to their old tickets in the new Help Center (if the brand is not changed, they will lose access to their old ticket requests (under My Requests) when we sunset the old Help Center
Visualizza commento · Data ultimo post: 30 ott 2024 · Kathleen Taylor
0
Follower
0
Voti
0
Commenti