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Adina Chitu
Data ingresso 16 set 2024
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Ultima attività 16 set 2024
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Ultima attività di Adina Chitu
Adina Chitu ha commentato,
CommentoBusiness rules
Hi,
I have created a trigger to add a specific tag for all tickets generated by Integration with TrustPilot so they are routed to a specific View.
The problem is that for tickets in that View the agent is not able to add any other tags to the initial one and can't change the Case Reason either
The agent has permissions to add and remove tags on tickets. I can confirm the agent can add and remove tags in other Views.
Visualizza commento · Data ultimo post: 16 set 2024 · Adina Chitu
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