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Anastasiya Kastsiushkina
Data ingresso 17 nov 2023
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Ultima attività 21 feb 2025
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Ultima attività di Anastasiya Kastsiushkina
Anastasiya Kastsiushkina ha commentato,
Hey!
Thank you so much for taking the time to provide us with your feedback here.
This request is already in our backlog, we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
Visualizza commento · Data ultimo post: 21 feb 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hey Matthew!
Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.
Let me know if you need further assistance or clarification!
Best,
Anastasiya
Visualizza commento · Data ultima modifica: 20 feb 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
Visualizza commento · Data ultimo post: 31 gen 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha creato un articolo,
Data dell'annuncio | Data di implementazione |
16 gennaio 2025 | 15 gennaio 2025 |
Siamo lieti di annunciare che, a partire dal 15 gennaio 2025, l’integrazione del centro assistenza è disponibile per tutti i clienti che usano l’SDK Zendesk per Unity.
Questo annuncio risponde alle domande chiave su questa nuova entusiasmante funzionalità:
Cosa cambia?
In precedenza, gli utenti potevano accedere al centro assistenza solo tramite un browser web. Ora, con la nuova integrazione, gli utenti possono accedere facilmente al centro assistenza direttamente dall'app basata su Unity, migliorando l'esperienza complessiva.
Perché Zendesk apporterà questo cambiamento?
Questa integrazione colma un divario significativo tra l’SDK classico e quello di messaggistica, facilitando una migrazione più agevole all’ultima generazione di SDK. Molte aziende si affidano al centro assistenza per consentire agli utenti finali di gestire autonomamente i problemi, risolvendo così i problemi in modo rapido ed efficiente senza bisogno dell’assistenza di un agente.
Che cosa devo fare?
Per integrare il centro assistenza, segui le linee guida riportate in Aggiunta del centro assistenza all’app.
Per lasciare un feedback o per eventuali domande in merito a questo annuncio, visita il forum della community, dove vengono raccolti e gestiti i feedback dei clienti sui prodotti. Per ulteriori domande, contatta l'assistenza clienti Zendesk.
Data ultima modifica: 21 gen 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hello everyone,
Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.
Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!
Best regards,
Anastasiya
Visualizza commento · Data ultima modifica: 14 gen 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hi everyone,
Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.
When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!
Best,
Anastasiya
Visualizza commento · Data ultima modifica: 14 gen 2025 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hello everyone,
Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025. Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center.
We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback!
Best regards,
Anastasiya
Visualizza commento · Data ultimo post: 13 dic 2024 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hey Paulo,
Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle.
We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Visualizza commento · Data ultimo post: 05 nov 2024 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hey everyone,
Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.
I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
Visualizza commento · Data ultima modifica: 09 ott 2024 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina ha commentato,
Hey Bogdan Bobkov and Appsyoulove Support,
I've just created a support ticket on your behalf and forwarded it to the appropriate team.
Thanks for reporting the problem!
Best,
Anastasiya
Visualizza commento · Data ultimo post: 02 ott 2024 · Anastasiya Kastsiushkina
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