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Saira Yaqub

Data ingresso 16 apr 2024

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Ultima attività 16 apr 2024

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Saira Yaqub ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

Visualizza commento · Data ultimo post: 16 apr 2024 · Saira Yaqub

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Saira Yaqub ha commentato,

CommentoHow to create and update reports

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. 

We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

Visualizza commento · Data ultimo post: 16 apr 2024 · Saira Yaqub

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