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Tabish Khan

Data ingresso 24 nov 2024

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Ultima attività 19 feb 2025

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Tabish Khan ha commentato,

Commento nella communityZendesk EAP - Entity detection

Hey, any update on this?

Visualizza commento · Data ultimo post: 19 feb 2025 · Tabish Khan

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Tabish Khan ha creato un post,

PostZendesk EAP - Entity detection

The entity detection feature is working on some messaging tickets and not working on some
 

Wanted to understand what is intended?
 

Ticket #10535881 - It worked on this ticket
 

Did not work on this one - 10537208

Data ultimo post: 15 feb 2025 · Tabish Khan

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Tabish Khan ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We would need this too

Visualizza commento · Data ultimo post: 11 feb 2025 · Tabish Khan

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Tabish Khan ha commentato,

CommentoUsing legacy AI agent functionality

Hi, wanted to check if I can create an email ticket through the bot.

 

The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.

 

Let me know how this can be done. Try doing it via API but unable to proceed

Visualizza commento · Data ultimo post: 13 gen 2025 · Tabish Khan

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Tabish Khan ha commentato,

CommentoTicket automation and collaboration

Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?

Visualizza commento · Data ultimo post: 06 gen 2025 · Tabish Khan

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Tabish Khan ha commentato,

CommentoTicket automation and collaboration

Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?

Visualizza commento · Data ultimo post: 28 dic 2024 · Tabish Khan

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Tabish Khan ha commentato,

CommentoViews, ticket status, and ticket fields

This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes. 

Visualizza commento · Data ultimo post: 29 nov 2024 · Tabish Khan

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Tabish Khan ha commentato,

CommentoTicket automation and collaboration

Hi,


When did we go live with the feature of copying parent tickets requester to child ticket


Also, did we turn it on by default for everyone?

Visualizza commento · Data ultimo post: 26 nov 2024 · Tabish Khan

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