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Raida Lopez
Data ingresso 01 mag 2024
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Ultima attività 31 gen 2025
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Ultima attività di Raida Lopez
Raida Lopez ha commentato,
That's a really good idea, Nora! This way, we can see the original request, as sometimes customers' ambiguous replies make it harder to support them.
Visualizza commento · Data ultima modifica: 31 gen 2025 · Raida Lopez
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Raida Lopez ha creato un post,
Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to add these metrics directly to the dashboard for easier visibility? This would help streamline reporting and allow for quicker access to key data without needing to navigate to Insights.
Data ultimo post: 31 gen 2025 · Raida Lopez
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Raida Lopez ha commentato,
Hi! Does this not work on the report builder? I have a dashboard and see no option to schedule anything.
Visualizza commento · Data ultimo post: 04 ott 2024 · Raida Lopez
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Raida Lopez ha commentato,
I do not have this dashboard available in my Pro plan. Can you help me?
Visualizza commento · Data ultimo post: 13 set 2024 · Raida Lopez
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Raida Lopez ha commentato,
I'd like to include this report in a dashboard so that I can report on the weekly amount when I search for “previous week” in the dashboard filter. Is that possible?
Visualizza commento · Data ultimo post: 09 set 2024 · Raida Lopez
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Raida Lopez ha commentato,
I need a syntax to exclude First Reply Time when the agent is the one that initiates the ticket. How can I do this? Thanks!
Visualizza commento · Data ultimo post: 29 ago 2024 · Raida Lopez
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Raida Lopez ha commentato,
Hi there! I have followed these steps, but the report continues to generate tickets that were answered, for example, 500 minutes later. This happens when the customer reaches out outside of our business hours and doesn't receive a first-time reply until the next day. Just to clarify, our business hours are from 7 am to 10 pm, 7 days a week. Can you please guide me through the process of creating a custom report? Thank you!
Visualizza commento · Data ultimo post: 27 ago 2024 · Raida Lopez
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Raida Lopez ha commentato,
Is it possible to just see how many tickets agents attached a KB article to? I’m not interested in having the end user “solve” the ticket. I just want to see whether or not/how often agents attach a KB article to a ticket. What recipe should I follow?
Thanks!
Visualizza commento · Data ultimo post: 17 ago 2024 · Raida Lopez
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Raida Lopez ha commentato,
Hello,
I'd like to create a report to filter emails submitted by the requester (not API) and their subject. Are you able to walk me through creating the report? TIA!
Visualizza commento · Data ultimo post: 12 ago 2024 · Raida Lopez
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Raida Lopez ha commentato,
Zendesk Talk is not HIPAA-compliant, which we need. Can you please recommend alternative SMS platforms (excluding Dialpad) that are HIPAA-compliant and integrate with Zendesk to allow for SMS to be answered via ticket or widget? TIA!
Visualizza commento · Data ultimo post: 30 lug 2024 · Raida Lopez
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