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Leslie

Data ingresso 02 mar 2024

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Ultima attività 10 dic 2024

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PANORAMICA ATTIVITÀ

Ultima attività di Leslie

Leslie ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Plus 1 here.

Visualizza commento · Data ultimo post: 10 dic 2024 · Leslie

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Leslie ha commentato,

CommentoZendesk messaging

Hoping the end session can be done via Trigger too!

Visualizza commento · Data ultimo post: 28 ott 2024 · Leslie

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Leslie ha commentato,

CommentoWorkflow best practices and recipes

Do we have an updated on Kerry Charlton 's comment?

Visualizza commento · Data ultimo post: 20 lug 2024 · Leslie

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Leslie ha commentato,

CommentoMeasuring success

Hi, team. For this CSAT customization placeholder, “{{satisfaction.positive_rating_url}}”, is the custom HTML required?

Thank you so much!

Visualizza commento · Data ultimo post: 20 lug 2024 · Leslie

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Leslie ha commentato,

CommentoHow to fix issues in Zendesk messaging

We are experiencing this right now. Agents are receiving tickets more than their allowed capacity. Messaging activity routing is on. Our support team is available 24/7. But still, inactive tickets are getting assigned to agents even at max capacity.

Visualizza commento · Data ultima modifica: 11 giu 2024 · Leslie

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Leslie ha commentato,

CommentoViewing and using dashboards

Plus 1 for Anton's comment. It's kind of a hassle to refresh the page from time to time just to check the updated status of the agent.

Visualizza commento · Data ultimo post: 02 giu 2024 · Leslie

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Leslie ha commentato,

CommentoHow to fix issues in Zendesk messaging

Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.

Visualizza commento · Data ultimo post: 02 giu 2024 · Leslie

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Leslie ha commentato,

CommentoRouting

Hi Barry Neary How can we do this:

"Yes, each time ticket is updated the queue conditions are checked but only if they are still in the queue. By default, once a ticket is assigned and leaves a queue, when its reassigned it does not go back through the queue logic. 

However we can change this for your account so on reassignment (or unassignment) the ticket will go back through the queue logic, if you wish?"

Thank you so much!

Visualizza commento · Data ultimo post: 31 mag 2024 · Leslie

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Leslie ha commentato,

CommentoUsing legacy AI agent functionality

Visualizza commento · Data ultimo post: 25 mag 2024 · Leslie

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Leslie ha commentato,

CommentoRouting

"You reached the end of the view playlist.

Looks like you've played through all the tickets, there's no more left in this view"

Why are we seeing this message when using Play button?

Thank you so much.

Visualizza commento · Data ultimo post: 06 mar 2024 · Leslie

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