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Marco Milano

Data ingresso 04 feb 2024

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Ultima attività 22 ott 2024

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Marco Milano ha commentato,

CommentoSetting up workforce management (WFM add-on)

Hey Judith! If you already have a number of agents planned to work on the combined workstream, I'd say you can create a monthly schedule template and import said file with the agents' schedule. This will ensure that you have certain agents plotted for combined workstreams and the rest to work on individual workstreams. While also creating a backup file in case that someone changes the schedules by mistake. 

Visualizza commento · Data ultimo post: 25 lug 2024 · Marco Milano

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Marco Milano ha commentato,

CommentoSetting up workforce management (WFM add-on)

Thank you for this article Colleen Hall. It will be extremely useful for our team

Visualizza commento · Data ultimo post: 04 feb 2024 · Marco Milano

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