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Baibhav Pandey

Data ingresso 08 dic 2023

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Ultima attività 24 gen 2024

Zendesk Luminary

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Ultima attività di Baibhav Pandey

Baibhav Pandey ha commentato,

Commento nella community Q&A - Tickets and email

Hey Kevin,

This issue is due to the limited permission/role of the user.

You can refer to the article below.

https://support.zendesk.com/hc/en-us/community/posts/4991547964314-Access-denied-when-trying-to-View-a-ticket

Visualizza commento · Data ultimo post: 03 gen 2024 · Baibhav Pandey

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Baibhav Pandey ha commentato,

Commento nella community Discussion - Success with Zendesk

Hey Deke Marquardt

We use automation for pending tickets of 3 days and 6 days with trigger emails sent to the customer saying that we are waiting to hear back from them and if they don't respond the ticket will be closed within 9 days.

After the ticket is closed, the customer gets a trigger email saying that the ticket is now closed but if you respond to it will re-open.

Additionally, we send a CSAT survey after the ticket has been closed which is working well for us as we have a minimum standard of 85% CSAT across the team and we are currently achieving it.

Hope this helps you. Thanks!

Visualizza commento · Data ultimo post: 08 dic 2023 · Baibhav Pandey

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Baibhav Pandey ha commentato,

CommentoSetting up Talk

Hey, Jabra Evolve2 is a great headset which we use at the office. It helps you when you are away from your desk as well because it will ring on the headset and you can pick up the call with a press of a button on the headset.

Hope this helps. Thanks!

Visualizza commento · Data ultimo post: 08 dic 2023 · Baibhav Pandey

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