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Jezza Velasco's Avatar

Jezza Velasco

Data ingresso 16 gen 2024

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Ultima attività 16 gen 2024

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Jezza Velasco ha commentato,

CommentoFormatting and customizing your email

Subject: Question Regarding Email Thread

Good day!

I have a question regarding the email thread. The customer sent an email and received the notification for the ticket. However, when the agent or another group cc'd on the email responded, it created a new thread and did not go to the original email. How can we fix that to goes on one thread on customers end?

Thank you.

Visualizza commento · Data ultimo post: 16 gen 2024 · Jezza Velasco

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