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Brenda Piersak

Data ingresso 12 gen 2024

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Ultima attività 07 ott 2024

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Brenda Piersak ha commentato,

CommentoWorkflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

Visualizza commento · Data ultimo post: 07 ott 2024 · Brenda Piersak

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Brenda Piersak ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

Visualizza commento · Data ultimo post: 24 set 2024 · Brenda Piersak

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Brenda Piersak ha commentato,

Commento nella community Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

Visualizza commento · Data ultimo post: 12 mar 2024 · Brenda Piersak

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Brenda Piersak ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

Visualizza commento · Data ultimo post: 17 gen 2024 · Brenda Piersak

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Brenda Piersak ha commentato,

CommentoRouting

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

Visualizza commento · Data ultimo post: 12 gen 2024 · Brenda Piersak

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