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Geoff Ludwig

Data ingresso 01 feb 2024

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Ultima attività 07 gen 2025

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Geoff Ludwig ha commentato,

Commento nella community Q&A - Tickets and email

Thanks Destiny  !!

Visualizza commento · Data ultimo post: 07 gen 2025 · Geoff Ludwig

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Geoff Ludwig ha commentato,

Commento nella community Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

Visualizza commento · Data ultimo post: 23 ott 2024 · Geoff Ludwig

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Geoff Ludwig ha creato un post,

Post Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Data ultima modifica: 21 ott 2024 · Geoff Ludwig

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Geoff Ludwig ha commentato,

Commento nella community Q&A - Tickets and email

No one ? :(

Visualizza commento · Data ultimo post: 20 set 2024 · Geoff Ludwig

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Geoff Ludwig ha creato un post,

Post Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Data ultimo post: 13 set 2024 · Geoff Ludwig

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Geoff Ludwig ha commentato,

CommentoUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

Visualizza commento · Data ultimo post: 15 apr 2024 · Geoff Ludwig

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Geoff Ludwig ha commentato,

CommentoGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

Visualizza commento · Data ultimo post: 10 apr 2024 · Geoff Ludwig

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Geoff Ludwig ha creato un post,

Post Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Data ultimo post: 05 apr 2024 · Geoff Ludwig

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Geoff Ludwig ha creato un post,

Post Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Data ultimo post: 22 feb 2024 · Geoff Ludwig

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Geoff Ludwig ha commentato,

CommentoViewing and using dashboards

That was my thought :(

Thanks! 

Visualizza commento · Data ultimo post: 13 feb 2024 · Geoff Ludwig

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