Fabio Lordelo

Dear Jonathan Aniano,

Do your have any updates on this? We haven't had any news since the announcement in August that Zendesk wouldn't be enforcing the current plan for MAU for 2023. What about 2024?

The updated plan has not been communicated to us, we are investigating the possibility of migrating to the Zendesk bot, but it will depend on the new approach for pricing. The current is simply not worth it and it's better if we stay with the current bot solution we have, even if we very much would like to have the bot integrated in Zendesk.

Lisa Tam

Is this feature still on track for 2024 H1? 
We are currently expanding the languages supported by our platform and will need to support those languages properly on the bot by being able to either use the dynamic content in the flow builder and be able to create intents in different languages.