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Raphael.peguet

Data ingresso 22 gen 2024

·

Ultima attività 09 ago 2024

Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128

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Ultima attività di Raphael.peguet

Raphael.peguet ha creato un post,

Post Discussion - Tips and best practices from the community

Hi Zendesk Community,

 

Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.

 

Any help is welcome.

 

Best regards,

Raphael

Data ultimo post: 07 ago 2024 · Raphael.peguet

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Raphael.peguet ha commentato,

CommentoTriggers and automations

Hello,

 

Is there a way to lookfor placeholders to find if the mail contains the requester email for example?

 

I would like the trigger to happen when there is {{ticket.requester.email}} for example

Visualizza commento · Data ultimo post: 07 ago 2024 · Raphael.peguet

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Raphael.peguet ha creato un post,

Post Q&A - Help center and community

Hi,

I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.

 

 

Data ultimo post: 25 mar 2024 · Raphael.peguet

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Raphael.peguet ha commentato,

CommentoSetting Guide roles and permissions

Hello ! 

It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.

Visualizza commento · Data ultimo post: 21 mar 2024 · Raphael.peguet

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Raphael.peguet ha commentato,

CommentoUsing legacy AI agent functionality

Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

Visualizza commento · Data ultima modifica: 19 mar 2024 · Raphael.peguet

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Raphael.peguet ha commentato,

CommentoUsing AI agents for messaging

About Show title and preview for restricted articles 

This doesn't work for a non-logged-id user.

Or it takes avery long time to work after activated

Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users

Visualizza commento · Data ultima modifica: 05 mar 2024 · Raphael.peguet

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Raphael.peguet ha commentato,

Commento nella community Feedback - Help Center (Guide)

+1

Visualizza commento · Data ultimo post: 22 gen 2024 · Raphael.peguet

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