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Cecilia Chen

Data ingresso 22 gen 2024

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Ultima attività 19 mar 2024

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Cecilia Chen ha commentato,

CommentoAI agent basics

Hello,

We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx

Visualizza commento · Data ultimo post: 19 mar 2024 · Cecilia Chen

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Cecilia Chen ha commentato,

CommentoTicket management

Hello,
How can we distinguish between conversation and normal tickets? Can u guide me on how to set up view conditions? cause we cannot filter it by subject. Thank you.

 

Visualizza commento · Data ultimo post: 05 feb 2024 · Cecilia Chen

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Cecilia Chen ha commentato,

CommentoBusiness rules

Hello,

We would like to set up an automation that could close the ticket only if our customer does not reply to us in a period. It has to make sure that the last update is from an agent, not our customer, how do I set up the condition? thx

Visualizza commento · Data ultimo post: 22 gen 2024 · Cecilia Chen

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