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Michael Koerner

Data ingresso 21 mar 2024

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Ultima attività 12 feb 2025

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Ultima attività di Michael Koerner

Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Thank you Will.

Visualizza commento · Data ultimo post: 12 feb 2025 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We need this feature for existing customers

Visualizza commento · Data ultimo post: 07 feb 2025 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

I cannot believe this is still an issue.  This has been open since Dec. 2023 and I've seen may other requests for similar functionality.  Can we please get an update on this?!?!?! 

Visualizza commento · Data ultimo post: 07 feb 2025 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

It would be nice to get an update from Zendesk Product. 

Visualizza commento · Data ultimo post: 21 ott 2024 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We need to have this as an option to turn on/off the chat history.  Is there any update on this?  

Visualizza commento · Data ultimo post: 20 ago 2024 · Michael Koerner

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Michael Koerner ha creato un post,

Post Feedback - Chat and Messaging (Chat)

In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history. 

Data ultimo post: 16 ago 2024 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

I added a trigger that marked every solved ticket as closed and that seemed to fix it. 

Visualizza commento · Data ultimo post: 15 ago 2024 · Michael Koerner

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Michael Koerner ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We're you able to turn this off? I have the same issue.

Visualizza commento · Data ultimo post: 15 ago 2024 · Michael Koerner

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Michael Koerner ha creato un post,

Post Feedback - Chat and Messaging (Chat)

When I request to chat with a human through the AI chatbot, the bot does not reengage after I mark the ticket as closed. After resolving the ticket and closing the bot window, attempting to start a new conversation with the bot leads to the reopening of the previous ticket rather than initiating a new session with the AI assistant.

I’m unsure how to properly restart the AI chatbot after a successful human interaction. Ideally, each time a customer chats with a human, a new case should be opened.

Data ultima modifica: 14 ago 2024 · Michael Koerner

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Michael Koerner ha creato un post,

Post Feedback - Chat and Messaging (Chat)

We want to automatically route VIP customers to specific group when they want to “Chat with Human”.  Is this something can do? 

 

We were able to do this with the Phone but I'm not sure if we can do the same with Chat. 

Data ultimo post: 07 ago 2024 · Michael Koerner

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