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Maria Gmerek

Data ingresso 25 mar 2024

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Ultima attività 08 nov 2024

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Maria Gmerek ha commentato,

CommentoGetting started with messaging

Hi, how does it work when I have a group on my social media account? 
For example I have a group on Whatsapp with clients from a company XYZ and they are adding there their inquiries. Does it also appear in Zendesk as a ticket?

Visualizza commento · Data ultimo post: 08 nov 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

CommentoTicket management

Hi, I enabled it, exacly as you showed in instruction, but only Admins of my Zendesk can see these views. I'd like my agents to see it as well, what a problem can be?

I have Zendesk Suite Team

Visualizza commento · Data ultimo post: 16 ott 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

CommentoSupporting multiple languages in Help Center

Hi, I have a problem with adding translations to sections and categories. My end users can't see sections and categories in other languages than default. 
I enabled multilingual support, added 2 languages, I have articels in 2 different languages. 
Can you help me with sections and categories?

Visualizza commento · Data ultimo post: 30 lug 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

CommentoUsing legacy AI agent functionality

Hi, 

So would it be possible to make an API call via Magento and Zendesk integrations? Does the plug-in, give you the ability to retrieve data so that when a customer asks the chatbot about his order status, he can receive complete information about it (e.g. fulfillment status)? 

Visualizza commento · Data ultimo post: 12 apr 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

CommentoTicket automation and collaboration

Hi

Does intelligent triage work in all channels?

Visualizza commento · Data ultimo post: 12 apr 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Chris Drylie,
Are there any updates?

Visualizza commento · Data ultimo post: 11 apr 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

Commento nella community Q&A - Tickets and email

Hi, is there any limit with custom fields?

Visualizza commento · Data ultimo post: 11 apr 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

Commento nella communityZendesk AI EAP - Generative AI

Brett Bowser yes, I have it for sure.

Visualizza commento · Data ultimo post: 26 mar 2024 · Maria Gmerek

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Maria Gmerek ha commentato,

Commento nella communityZendesk AI EAP - Generative AI

Hi, I have the same problem, how can I be able to build Advanced bot?

Visualizza commento · Data ultimo post: 25 mar 2024 · Maria Gmerek

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