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Kylene Carpenter

Data ingresso 02 apr 2024

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Ultima attività 21 ott 2024

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Ultima attività di Kylene Carpenter

Kylene Carpenter ha commentato,

CommentoMeasuring success

It looks like the individual CSTAT score has been removed from the Home View. How do we get that back? 
 

Visualizza commento · Data ultimo post: 17 ott 2024 · Kylene Carpenter

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Kylene Carpenter ha commentato,

CommentoMeasuring success

Rather than the customer having to click on a button that says Share Your Feedback, is there a way for us to add this directly to the email notification so that can instantly check one of the ratings so it doesn't take them to another link?

Visualizza commento · Data ultimo post: 14 ott 2024 · Kylene Carpenter

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Kylene Carpenter ha commentato,

CommentoMeasuring success

It would be nice, if we could set this up without having to deactivate the legacy version first. 

Visualizza commento · Data ultimo post: 14 ott 2024 · Kylene Carpenter

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Kylene Carpenter ha creato un post,

Post Q&A - Reporting and analytics

How can I create a report that will show me tickets that were in a Pending Status but moved to an Open Status because the customer responded. I would like to report thi by month and count.

Data ultimo post: 02 apr 2024 · Kylene Carpenter

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