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Les Test Account

Data ingresso 20 feb 2024

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Ultima attività 20 feb 2024

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CommentoHow to fix issues in Zendesk messaging

"Messaging conversations can occur in real time and across channels when necessary but can be picked back up without losing context or history. "

I wonder how we can enable the highlighted text? Hmm, currently, when Ticket A (via Messaging) needs a follow up via email (this will be Ticket B), it creates another Ticket number (Ticket B) instead of continuing the conversation from Ticket A.

Do we need to set a specific trigger so conversation in Ticket A is continuous without the need of creating another ticket for follow up? Thank you.

Visualizza commento · Data ultimo post: 20 feb 2024 · Les Test Account

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