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Anannyashree Sharma

Data ingresso 20 feb 2025

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Ultima attività 20 feb 2025

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Anannyashree Sharma ha creato un post,

Post Developer - Zendesk SDKs
Issue with "Ask HR" Form Popup in Zendesk Portal for English Language

I’m facing an issue with the "Ask HR" form popup in the Zendesk portal and need some insights.

Issue Description:

For a specific user, the "Ask HR" form popup does not appear when the portal is accessed in English, but it works perfectly when switched to Turkish.

Steps to Reproduce:

  1. Log in to the Zendesk portal.
  2. Set the language to English and check for the "Ask HR" form popup → Not appearing.
  3. Change the language to Turkish and check again → Popup appears as expected.

Possible Causes Considered and Checked:

  • Language-Specific Configuration: The form settings might not include English.
  • Conditional Logic or JavaScript Issue: There could be a script controlling visibility based on language.
  • Missing Translations: If the form relies on translations, English might be misconfigured or missing.
  • Permission or Role-Based Access: Language settings might affect form visibility due to role-based logic.

Looking for Suggestions:

Has anyone encountered a similar issue? Any pointers on where to check in the Zendesk settings or scripts that might be causing this behavior?
 

Data ultimo post: 20 feb 2025 · Anannyashree Sharma

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