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Manthan Bhosale

Data ingresso 01 mar 2024

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Ultima attività 06 mag 2024

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Manthan Bhosale ha commentato,

CommentoMeasuring success

Hi Gab,

Thanks for replying, I want first reply time to be shown in SLA badge for tickets created by agents. Or anything like that so agents can know they have to respond to that ticket before SLA breach. As of now Zendesk says that first reply time is not applicable for tickets created by agents. So any alternative to show first reply time in badge?

Visualizza commento · Data ultima modifica: 14 mar 2024 · Manthan Bhosale

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Manthan Bhosale ha commentato,

CommentoMeasuring success

Is there any way to run the first reply time for tickets created by agents? 

Visualizza commento · Data ultimo post: 13 mar 2024 · Manthan Bhosale

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Manthan Bhosale ha commentato,

CommentoUsing legacy AI agent functionality

Generative AI in chatbot not generating answers when connected to one brand but works fine with other. Both the brands have help center active and have articles also....

 

Visualizza commento · Data ultimo post: 12 mar 2024 · Manthan Bhosale

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