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Kylene Carpenter
Data ingresso 01 mar 2024
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Ultima attività 14 mar 2024
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Ultima attività di Kylene Carpenter
Kylene Carpenter ha commentato,
Hello Arianne,
The issue we are facing, is that we do not require a customer to provide us their email address when they open a ticket from Discord. We are trying to see if there is away around this.
Visualizza commento · Data ultimo post: 14 mar 2024 · Kylene Carpenter
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Kylene Carpenter ha creato un post,
We are currently using the integration with Discord to create tickets. Is there a way to setup auto response that updates the ticket based on a subject line of a ticket that is created? We seem to only be able to setup auto response based on customer providing us an email address.
Data ultima modifica: 12 mar 2024 · Kylene Carpenter
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Kylene Carpenter ha commentato,
Yes. I want the font to be bold. Either the subject line or the agent. I know this would be some type of trigger, just not sure how to set that up. I want the ticket to appear bold from any of our Standard Field Views.
Visualizza commento · Data ultima modifica: 04 mar 2024 · Kylene Carpenter
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Kylene Carpenter ha creato un post,
Looking for a way to make a ticket bold when a customer provides an update. Is there a way to do this?
Data ultimo post: 01 mar 2024 · Kylene Carpenter
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