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Parth Patel
Data ingresso 22 mar 2024
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Ultima attività 29 mar 2024
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Parth Patel ha commentato,
Hi Tipene, uploaded to zendesk apps. I dont think i can run secure credentials locally.
Visualizza commento · Data ultimo post: 29 mar 2024 · Parth Patel
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Parth Patel ha commentato,
Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue.
manifest.json
"location": {"support": {"nav_bar": "assets/iframe.html"}},"parameters": [{"name": "access_token","type": "oauth"}],"oauth": {"client_id": "*********************************","client_secret": "**********************************","authorize_uri": "https://app.ninjarmm.com/oauth/authorize","access_token_uri": "https://app.ninjarmm.com/oauth/token","scopes": ["control monitoring management"]},
bottom of iframe.html
Visualizza commento · Data ultimo post: 25 mar 2024 · Parth Patel
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Parth Patel ha commentato,
If anyone else is looking for a solution to get third party emails to directly get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.
Visualizza commento · Data ultimo post: 24 mar 2024 · Parth Patel
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Parth Patel ha creato un post,
Data ultimo post: 22 mar 2024 · Parth Patel
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