Ricerche recenti


Nessuna ricerca recente

Chaitali Pathak's Avatar

Chaitali Pathak

Data ingresso 30 apr 2024

·

Ultima attività 05 feb 2025

Zendesk Product Manager

Seguiti

0

Follower

1

Attività totali

15

Voto

1

Abbonamenti

6

PANORAMICA ATTIVITÀ

Ultima attività di Chaitali Pathak

Chaitali Pathak ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Dear Kelly Tengco 


Thank you for reaching out and sharing your thoughts with us. We sincerely apologize for the delay in addressing your feedback regarding accessibility. We understand how essential it is for our platform to be accommodating, especially for users rely on assistive technologies, and we genuinely appreciate your patience.
 

We want to assure you that we are now actively looking into it. To facilitate this process, we kindly ask you to reach out to us directly at product-accessibility@zendesk.com. Alternatively, creating a support ticket would also be very helpful for us to track your concerns more effectively.
 

Visualizza commento · Data ultima modifica: 05 feb 2025 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha commentato,

CommentoTicket management

Johannes Garske - You can use these APIs

Tags on closed tickets can be updated via both: 
  ** PUT /api/v2/tickets/{ticket_id}  
  ** PUT /api/v2/tickets/update_many

Visualizza commento · Data ultima modifica: 20 dic 2024 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha commentato,

CommentoTicket management

Pedro Castro - Hi! At the moment only admins can modify the closed tickets using agent workspace or by using APIs. For now, we are not supporting the modification using triggers!

Visualizza commento · Data ultimo post: 20 dic 2024 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha commentato,

CommentoTicket management

Alek Reed - This error appears when you have any empty required field on a closed ticket. 

E.g. If the ticket holds any custom or standard field which is non-modifiable (not supported by modify closed ticket scope at the moment), then though you make changes to the ticket (say you update the subject, priority, tags .. any supported field) then also, we don't allow to resubmit that ticket. 

Only solution to this is - Those tickets will be modifiable over the period as we support different fields modification. 

Visualizza commento · Data ultimo post: 20 dic 2024 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Scott Tynan Matt Russell - Could you please check once and confirm? I started getting responses already!

Visualizza commento · Data ultimo post: 13 dic 2024 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Scott Tynan  : Thank you for letting us know. The access has been updated now!

Visualizza commento · Data ultimo post: 09 dic 2024 · Chaitali Pathak

0

Follower

0

Voti

0

Commenti


Chaitali Pathak ha creato un post,

Post Feedback - Ticketing system (Support)

Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guide us in this process. You’re invited to participate in a brief survey designed about your experiences with our current ticket sharing feature. With your responses, we can shape our future roadmap for enhancements to better meet your needs. 

 

Click the link below to take the survey and share your feedback. Thank you for your participation and support!

[Link to Survey]

Data ultima modifica: 13 dic 2024 · Chaitali Pathak

1

Follower

5

Voti

7

Commenti


Chaitali Pathak ha commentato,

CommentoTicket management

Hi Janderson Kalendae

For now, CSAT survey modification is not supported on a closed ticket. But, we are considering it as part of our roadmap as a nice to have functionality. 

Visualizza commento · Data ultimo post: 22 lug 2024 · Chaitali Pathak

0

Follower

3

Voti

0

Commenti