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Afton Rupert
Data ingresso 03 apr 2024
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Ultima attività 10 feb 2025
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Ultima attività di Afton Rupert
Afton Rupert ha commentato,
+1
Visualizza commento · Data ultimo post: 14 gen 2025 · Afton Rupert
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Afton Rupert ha commentato,
+1 to all feedback shared! Having the Zendesk ticket # in the transcript would be a great first step alongside getting all of this into Explore so we can view transcripts beyond the 30 day window.
Visualizza commento · Data ultimo post: 06 gen 2025 · Afton Rupert
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Afton Rupert ha commentato,
+1 to maintain the group assignment and not the assignee
I'd also like to understand how this works when an agent is OOO (using the Zendesk Out of Office app). Would a ticket be assigned to them when they are unavailable?
Visualizza commento · Data ultimo post: 13 dic 2024 · Afton Rupert
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Afton Rupert ha creato un post,
Hi Team,
Can we please have conditional fields/formatting available within Messaging?
Having the same functionality as our forms will allow for more streamlined and efficient workflows while improving the customer experience.
Thanks!
Data ultimo post: 10 dic 2024 · Afton Rupert
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Afton Rupert ha commentato,
+1 for this feature
Visualizza commento · Data ultimo post: 10 dic 2024 · Afton Rupert
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Afton Rupert ha commentato,
+1 - we'd love to have this feature!
Visualizza commento · Data ultimo post: 06 nov 2024 · Afton Rupert
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Afton Rupert ha commentato,
Rina - did y'all find a help to help with the multiple tickets on the same issue by the same end-user? We are facing this problem now and looking for ways to improve! Thanks
Visualizza commento · Data ultimo post: 22 ott 2024 · Afton Rupert
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Afton Rupert ha commentato,
+1 - would love to have this functionality available!
Visualizza commento · Data ultimo post: 10 ott 2024 · Afton Rupert
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Afton Rupert ha commentato,
+1
Visualizza commento · Data ultimo post: 22 set 2024 · Afton Rupert
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Afton Rupert ha commentato,
+1 - would love to have this functionality!
Visualizza commento · Data ultimo post: 28 ago 2024 · Afton Rupert
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