Jan Slansky

+1 any updates?

Please check this post related to the same issue but on latest version of templates. https://support.zendesk.com/hc/en-us/community/posts/8042302464410-Copenhagen-v4-modifications-and-JS-updates-of-request-forms#community_comment_8425690267162

It does, but in my case fails when submitting new request.

Thanks Jakub! Any chance to make ticket field hidden? I mean default ticket field, like Subject or Description.

Anybody successfully modified this for Copenhagen v4?

I can't change user role from “end-user” to “agent” using user API Users | Zendesk Developer Docs. Is it even possible?

I'm trying to hide and prepopulate Subject and Description of custom request form. My template is Copenhagen v4. Suggestions found on Zendesk support site don't work. My understanding is that v4 is based on React framework and so input fields do not have hardcoded CSS and are hardly to be addressed by jQuery. I managed to create a workaround by JS function searching for DIV enclosure of specific input field by label of this field. Unfortunately, it doesn't work when JS is put into script.js (not recommended anyways), or anywhere else, like assets, header template, etc. My suspicion is that JS can't access specific DOM object because it doesn't exist at the moment of running this script. Script is running probably before React is done with rendering.

So, my question is, did anybody faced the same issue (v4 is fairly new) or is able to suggest how to wait for renderer to finish and run JS afterwards? E.g., how to use React hooks (useEffect, useRef) in Copenhagen v4 theme?