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Bruno Alcantara

Data ingresso 02 ott 2024

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Ultima attività 25 feb 2025

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Ultima attività di Bruno Alcantara

Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Any news? :)

Visualizza commento · Data ultimo post: 25 feb 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Perfect, yes please.

Account assumption is turned on and you can test the API connection, please.

 

Still fighting the errors and redoing it manually….

Visualizza commento · Data ultimo post: 20 feb 2025 · Bruno Alcantara

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Bruno Alcantara ha creato un post,

Post Feedback - Ticketing system (Support)

Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……

We want to have just one place for ORDER NUMBER and we are being blocked to do so, this will make the work much easier since we don't have to ask for it again during the conversation.

 

Thanks!

Data ultimo post: 13 feb 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

We can organize to share the token, how can I share it without being public?

Could you create a ticket per mail, requesting the token, please?

 

Question: don’t you capture WFM API endpoints in support Admin?

If so, the failures would be easily identifiable.

Visualizza commento · Data ultimo post: 04 feb 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Marko*,  sorry

Visualizza commento · Data ultimo post: 29 gen 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Hi, Marco!

Yes, the time we are triggering for these 2 are 4:04 and 05:11
We need to fetch different reports from tymeshift.

Visualizza commento · Data ultimo post: 29 gen 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Thank you Joana, for the information.
Hopefully we get this working smoothly soon, would you please have an update?

The issue persists.

Thank you!

Visualizza commento · Data ultimo post: 29 gen 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Hey Samantha,

The problem is intermittent.

I attached some pictures for reference, from this morning.

 

Could you also share a timeline for the early program to conclude? :)

Visualizza commento · Data ultimo post: 17 gen 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Visualizza commento · Data ultimo post: 06 gen 2025 · Bruno Alcantara

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Bruno Alcantara ha commentato,

Commento nella communityZendesk EAP: WFM Public API

Hi Samanta Velho ,

 

We continue to face the same issue and it has been failing almost everyday.

This is a daily report, so we have to manually process it again one by one.

 

Could you please, assist on how could we improve this?

Visualizza commento · Data ultimo post: 06 gen 2025 · Bruno Alcantara

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