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Dispatcher Astatine

Data ingresso 20 mag 2024

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Ultima attività 30 mag 2024

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Dispatcher Astatine ha commentato,

CommentoSecurity and user access in Zendesk Support

Hello team! 
We want to disable Ticket Fields being visible to users in their Request overview. Right now, if an end-user heads to their /requests/# area, they are shown information from the Ticket Fields agents see in their tickets. 
We'd like only to have the conversation (Public Notes) visible to our end-users. Which setting am I missing?

Visualizza commento · Data ultimo post: 30 mag 2024 · Dispatcher Astatine

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