Ricerche recenti
Nessuna ricerca recente

Vitaliia Paniuta (External)
Data ingresso 08 nov 2024
·
Ultima attività 06 feb 2025
Seguiti
0
Follower
1
Attività totali
6
Voto
1
Abbonamenti
3
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Vitaliia Paniuta (External)
Vitaliia Paniuta (External) ha commentato,
We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it?
We tried customer previous conversation = 0, but it does not work as we need.
Visualizza commento · Data ultima modifica: 21 nov 2024 · Vitaliia Paniuta (External)
0
Follower
0
Voti
0
Commenti
Vitaliia Paniuta (External) ha commentato,
Is there a condition in queues which can work like “if SLA is close to be breached”?
Visualizza commento · Data ultimo post: 18 nov 2024 · Vitaliia Paniuta (External)
0
Follower
0
Voti
0
Commenti