Ricerche recenti


Nessuna ricerca recente

Vitaliia Paniuta (External)'s Avatar

Vitaliia Paniuta (External)

Data ingresso 08 nov 2024

·

Ultima attività 06 feb 2025

Seguiti

0

Follower

1

Attività totali

6

Voto

1

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Vitaliia Paniuta (External)

Vitaliia Paniuta (External) ha commentato,

CommentoZendesk messaging

We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it? 
We tried customer previous conversation = 0, but it does not work as we need. 
 

Visualizza commento · Data ultima modifica: 21 nov 2024 · Vitaliia Paniuta (External)

0

Follower

0

Voti

0

Commenti


Vitaliia Paniuta (External) ha commentato,

CommentoRouting

Is there a condition in queues which can work like “if SLA is close to be breached”?

Visualizza commento · Data ultimo post: 18 nov 2024 · Vitaliia Paniuta (External)

0

Follower

0

Voti

0

Commenti