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Shane Maddox
Data ingresso 19 set 2024
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Ultima attività 14 nov 2024
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Ultima attività di Shane Maddox
Shane Maddox ha commentato,
+1 for direct messaging.
Visualizza commento · Data ultimo post: 14 nov 2024 · Shane Maddox
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Shane Maddox ha creato un post,
I believe it would be super helpful to utilize the Messaging Updates bell in the agent workspace for @ mentions and follow notices. Our Agents are mostly “head down” or in another window when working help desk. They sometimes miss the notification in the workspace that is visible for a moment then dissolves.
Data ultimo post: 07 ott 2024 · Shane Maddox
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Shane Maddox ha commentato,
This definitely needs to be an option. I am needing a view for the whole team that will filter followed tickets much like the "My Unsolved' view. Please Zendesk make this available.
Visualizza commento · Data ultimo post: 19 set 2024 · Shane Maddox
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