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Shane Maddox

Data ingresso 19 set 2024

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Ultima attività 14 nov 2024

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Shane Maddox ha commentato,

CommentoTicket automation and collaboration

+1 for direct messaging.

Visualizza commento · Data ultimo post: 14 nov 2024 · Shane Maddox

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Shane Maddox ha creato un post,

Post Feedback - Ticketing system (Support)

I believe it would be super helpful to utilize the Messaging Updates bell in the agent workspace for @ mentions and follow notices. Our Agents are mostly “head down” or in another window when working help desk. They sometimes miss the notification in the workspace that is visible for a moment then dissolves. 

Data ultimo post: 07 ott 2024 · Shane Maddox

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Shane Maddox ha commentato,

CommentoGeneral questions and issues about tickets

This definitely needs to be an option. I am needing a view for the whole team that will filter followed tickets much like the "My Unsolved' view. Please Zendesk make this available.

Visualizza commento · Data ultimo post: 19 set 2024 · Shane Maddox

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