Jules

I've been trying to do this with prefilled form through the Help Center, but if an agent does it, you'll have to change the requester manually when it comes in as a ticket. 
You could then use a macro to set the remaining ticket fields, which is quite nice, but having to change the requester manually means there's no way to further automate the first response.

Would be great if this format worked: https://zendesk.com/agent/tickets/new/2?requester_id=361905903476&brand_id=360000031895&subject=foobar

instead of https://support.zendesk.com/hc/en-us/requests/new?requester_id=361905903476&brand_id=360000031895&subject=foobar