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Peter Cimring

Data ingresso 21 giu 2024

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Ultima attività 22 gen 2025

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Peter Cimring ha creato un post,

Post Developer - Zendesk APIs

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

Data ultima modifica: 22 gen 2025 · Peter Cimring

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Peter Cimring ha commentato,

CommentoSEO and help center search

Hi

Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)

We are looking to implement a 301 Redirect (not a JS-based flow).

Thanks!

Visualizza commento · Data ultima modifica: 14 gen 2025 · Peter Cimring

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Peter Cimring ha commentato,

Commento nella community Feedback - Help Center (Guide)

Thanks

What's the general process for signing up for an EAP?

Visualizza commento · Data ultima modifica: 26 set 2024 · Peter Cimring

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Peter Cimring ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hi

Any update on this?

Thanks

Visualizza commento · Data ultima modifica: 25 set 2024 · Peter Cimring

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Peter Cimring ha commentato,

Commento nella community Feedback - Help Center (Guide)

Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

Visualizza commento · Data ultima modifica: 27 giu 2024 · Peter Cimring

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Peter Cimring ha commentato,

Commento nella community Feedback - Help Center (Guide)

This thread is a few years old. Is reusable content now supported?

Visualizza commento · Data ultimo post: 23 giu 2024 · Peter Cimring

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Peter Cimring ha commentato,

Commento nella community Feedback - Help Center (Guide)

Thanks for this clear and detailed post, Ryan

I just hit the same issue, and this thread was really helpful.

Manually editing the link to include just the URL fragment seems to work:

Jump to header

Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)

Cheers

PS: Shawna - here are our use cases:

a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.

b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state.  This had me scratching my head, until I came across this post.

 

Visualizza commento · Data ultima modifica: 21 giu 2024 · Peter Cimring

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