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Maksym Nazarenko's Avatar

Maksym Nazarenko

Data ingresso 12 lug 2024

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Ultima attività 12 lug 2024

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Maksym Nazarenko ha commentato,

CommentoJira integration

Thanks Miguel Contreras, but it's not that what I need

Visualizza commento · Data ultima modifica: 12 lug 2024 · Maksym Nazarenko

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Maksym Nazarenko ha commentato,

CommentoJira integration

Hi!
I read all the comments and I saw similar question but without the answer.
My question is: is it possible and if yes so how can I post an internal note to Zendesk ticket from JIRA when Jira ticket is created? 
I configured Zendesk support and it works perfectly for now. I'm posting internal notes to Zendesk ticket via Post Function when Jira ticket moves through the workflow. But I can't find a way to post such internal note when Jira ticket is just created.
I need this for the support agent to easily track later the exact time when Jira ticket was created in relation to the conversation flow with customer.

Visualizza commento · Data ultimo post: 12 lug 2024 · Maksym Nazarenko

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