Ricerche recenti


Nessuna ricerca recente

Janderson Kalendae's Avatar

Janderson Kalendae

Data ingresso 11 lug 2024

·

Ultima attività 11 dic 2024

Seguiti

0

Follower

0

Attività totali

9

Voti

3

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Janderson Kalendae

Janderson Kalendae ha commentato,

CommentoHow to fix issues in Zendesk messaging

I'm facing an issue with my bot where multiple links direct users to other portals to resolve their queries. When I select the "forget history" option, the user loses all chat history if they return to the bot tab later. On the other hand, if I choose "remember history," the chat history is stored for an extended period, which isn't ideal. Would it be possible to implement a code rule that clears the chat history only when the conversation is finished or if the client remains inactive for more than two hours?

Visualizza commento · Data ultimo post: 22 ago 2024 · Janderson Kalendae

0

Follower

0

Voti

0

Commenti


Janderson Kalendae ha commentato,

CommentoTicket management

Can the customer's response to the c-sat survey reach the ticket even when it is closed?

Visualizza commento · Data ultimo post: 17 lug 2024 · Janderson Kalendae

0

Follower

1

Voto

0

Commenti


Janderson Kalendae ha commentato,

CommentoZendesk messaging

Do you have plans to add this data to the message or ticket dataset?

Visualizza commento · Data ultimo post: 11 lug 2024 · Janderson Kalendae

0

Follower

0

Voti

0

Commenti