David Pajda

I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in August. 

I'm looking to setup the widget to function the same way as the classing widget but I am struggling, I don't want the widget to act as a live chat when someone messages or tries to get answers. If someone needs to get in touch I would like the widget to ask for their email and then open a normal ticket not a chat which our agents will take up. 

Is this possible with this new widget? 

Could someone point me in the right article or give me some advice?