Alessandro Caldani

Good evening,

i tried to follow the steps described in this article:

https://support.zendesk.com/hc/it/articles/4408886229146-Come-posso-nascondere-i-moduli-ticket-in-base-all-organizzazione-di-un-utente?page=1#comment_7939267795610

In particular i did that:

1. i created a new module
2. i created a new organization

3. i copied this scritp in the bottom part of script.js file of the customer care portal
   
   $(document).ready(function() {
     var formID = 6502769669773; // Change this to the form ID you wish to remove
       var userOrgs = window.HelpCenter.user.organizations;
       var userOrgNames = userOrgs.map(org => org.name);
   
   if (!(userOrgNames.includes("ZENDESK"))) { // Specify the organization name here
   
         // If the user does not belong to the organization specified, remove the form option from the dropdown
         $('#request_issue_type_select option[value="' + formID + '"]').remove();
         $('.nesty-panel').on('DOMNodeInserted', function(e) {
           $(this).children('ul').children().remove('#' + formID);
         });
       }
     });

4. I changed the formID with the module ID i just created
5. I changed the userOrgNames with the name of the organization i just created
6. I published the changed
7. I tried to login with a final user that is not part of the new organization (but i had the same result with a user that is part of the new organization)
8. I still see in the combo box list my new module name

There is someone that implemented the same changes with success that can give me some hint?

Alessandro Caldani