Ricerche recenti


Nessuna ricerca recente

Josiah Smith's Avatar

Josiah Smith

Data ingresso 19 dic 2024

·

Ultima attività 14 gen 2025

Seguiti

0

Follower

0

Attività totali

3

Voti

0

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di Josiah Smith

Josiah Smith ha commentato,

CommentoBusiness rules

I know triggers only work for Created tickets, and Updated tickets. 

Is there a way to:
IF ticket is OPEN 
Ticket>Comment Text; Contains at least one of following words; “words” 
Add Tag => tag-name
_____________________________________
I've tried setting it to:
ALL
Ticket > Ticket Status; is; Open
ANY
Ticket>Comment Text; Contains at least one of following words; “words” 
ACTIONS
Add Tag => tag-name

But it only scans the newly created tickets for the keywords, rather than the bucket of tickets that I have which is what I want it to do. 

After reading, I'm seeing that Trigger may not be the right tool for this, is there a tool that would enable this to happen? 

Visualizza commento · Data ultimo post: 19 dic 2024 · Josiah Smith

0

Follower

0

Voti

0

Commenti