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Kristen Vanderkooy
Data ingresso 10 feb 2025
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Ultima attività 10 feb 2025
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Ultima attività di Kristen Vanderkooy
Kristen Vanderkooy ha creato un post,
Post Q&A - Reporting and analytics
Hello - I am looking to build a report that can give me the following metrics. Report on how many tickets are solved within X number of days. Ideally I would like to see percentages of tickets solved in 1, 2, 3, 4, 5, 6, 7 days. I would also like to see this by agent. I would also like to compare weeks to see if there is improvement over time. Is this possible?
Data ultimo post: 10 feb 2025 · Kristen Vanderkooy
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