We have a meeting every quarter which runs from 11 am EST to 3pm EST and like to inform our clients that there usual wait time will be increased and to check the knowledge while waiting. To do this we set up a trigger to let them know we received their ticket and that we are in meetings and will get to their ticket. This way they know why their ticket has not been replied to in our usual speedy manner.
We activate this trigger in the morning and then deactivate it after our meeting.
(see screenshot for how trigger looks)