Is there a way that you can amend a ticket so that it isn't a follow-up?? For example, is there an option so that we can disable follow-up or select un-follow? We have multiple users that raise tickets as a 'follow-up' when in fact they are not related to their original ticket at all.
Our customers have been advised on how to raise tickets but yet they come through as 'follow-up' tickets. As I couldn't find any responses on the Forums - I raised a ticket however Zendesk support have suggested adding my query here. Hope you can help!